eSanjeevaniOPD - National Teleconsultation Service

eSanjeevaniOPD - the National Teleconsultation Service of Ministry of Health and Family Welfare, Government of India aims to provide healthcare services to patients in their homes. eSanjeevaniOPD enables free of cost, safe & structured video based clinical consultations between a doctor and a patient.

Key features of this citizen friendly web-based National Teleconsultation Service (eSanjeevaniOPD) are:

Patient registration

Family member registration

Institutional registration (like correctional facilities, Sr. Citizen Homes, Orphanages etc.)

Queue Management

Video Consultation with a Doctor

Instant messaging (text-based)

ePrescription

SMS Notifications

Serviced by Doctors employed

Free Service (managed jointly by State Governments & MoHFW, Govt. of India)

eSanjeevaniOPD-Stay Home OPD has been developed by Centre for Development of Advanced Computing (C-DAC) in Mohali.

Salient features of this citizen friendly web-based National Teleconsultation Service (eSanjeevaniOPD) is a configurable onlineOPD (no. of daily slots, no. of doctors & OPDs /Specialty clinics, waiting room slots, consultation time limit etc).

FLOW:

Registration:

-User verifies his/her mobile no. using OTP

-Fills Patient Registration Form

-eSanjeevaniOPD assigns a Patient ID

Token:

-User requests a token for consultation

-Uploads health records, if any

-User receives Patient ID & Token through SMS

Login:

-Closer to the turn eSanjeevaniOPD sends a SMS notification asking user to login

-User logs in using Patient ID

-Patient enters the clinic and is placed at the end of the existing queue. If there is no queue you will be placed at serial no. 1

Wait:

-eSanjeevaniOPD assigns a doctor to the patient (time interval depends on the length of the queue)

-As the doctor is assigned to the patient “CALL NOW” button gets activated

-User is required to click “CALL NOW” button within 120 seconds*

-Upon clicking “CALL NOW” within 10 seconds the doctor shows up in video

Consultation:

-Patient consults the doctor

-During the consultation doctor has an access to the patient’s health records (if uploaded)

ePrescription:

-During the consultation, doctor prepares an electronic prescription (ePrescription)

-At the end of the consultation doctor sends the ePrescription and closes the call

-ePrescription shows up on patient’s end.

-Patient logs out after saving/printing the received ePrescription

After the call eSanjeevaniOPD sends SMS notification to the patient with a link to download ePrescription

eSanjeevaniOPD is based on eSanjeevani - Government of India's flagship telemedicine technology developed by Health Informatics Group at Centre for Development of Advanced Computing, Mohali (Punjab), INDIA.